jobs
Client Services Manager
At Museo Art Academy we offer a variety of classes, workshops, and weekly classes with the goal of developing creative confidence and individual expression for all ages. We focus heavily on the creative process, with an emphasis on design skills. The Client Service Manager ensures that our clients have an exceptional experience during their journey with our company, starting with their initial sale and continuing during their entire stay with us. Success in this position requires a passionate and self-motivated person who can lead a client support team and empower them to deliver consistently high levels of services in a 24/7 environment. We’re a small business that is excited to grow while continuing to provide exceptional art education and customer service.
Working under the supervision of the Operations Director, the Client Service Manager must be able to effectively and proactively manage, delegate or perform the following management duties that include but are not limited to:
Requirements:
Proven ability to provide professional, responsive customer service, with strong customer service delivery and relationship selling.
Ensure the resolution of all client service related issues.
Receive and investigate client complains, recommend solutions to the Operations Director, and respond as needed to client complaints.
Lead effective use of operating software for client scheduling, records management, communication and financial transactions.
Excellent interpersonal, communications, public speaking, and presentation skills.
Maintain cleanliness of client spaces within the studio.
Maintain all inventory materials related to client success.
Strong Organizational Skills.
Ability to lead, plan, and manage change.
Strong negotiation skills.
Ability to prioritize and manage tasks effectively.
Ability to communicate upper management’s vision to the client services staff.
Ability to anticipate unique service opportunities for clients.
Able to effectively handle stressful situations.
Be flexible with work hours.
Computer Skills:
Knowledge of Microsoft office products (Word, PowerPoint, Excel) is a must.
Ability to learn new administrative software.
Familiarity with minor website editing.
Ability to utilize social media (Facebook, Yelp, etc.) in a business setting.
Knowledge for Adobe Creative Suite programs is a plus, but not required.
Communication Skills:
Must possess excellent written and oral communication skills, exhibit leadership and organization confidence. Strong listening, verbal, written, and telephone etiquette business communication skills. The ability to read, write, speak, and understand English well.
Physical requirements:
Able to be active, sitting, walking, standing, climbing stairs.
Able to work in low to moderate noise, including multiple people speaking.
Must be able to lift 25 lbs and work on feet
Education:
Associates Degree required. Bachelor’s degree preferred.
Experience:
Minimum two (2) years management experience in a client-facing role.
Compensation:
This is a full-time position with a yearly salary of $35,000-40,000 depending on candidate’s experience.
Qualified candidates will submit a resume and cover letter addressed to “Hiring Manager” and emailed to classes.museo@live.com.
At Museo Art Academy we offer a variety of classes, workshops, and weekly classes with the goal of developing creative confidence and individual expression for all ages. We focus heavily on the creative process, with an emphasis on design skills. The Client Service Manager ensures that our clients have an exceptional experience during their journey with our company, starting with their initial sale and continuing during their entire stay with us. Success in this position requires a passionate and self-motivated person who can lead a client support team and empower them to deliver consistently high levels of services in a 24/7 environment. We’re a small business that is excited to grow while continuing to provide exceptional art education and customer service.
Working under the supervision of the Operations Director, the Client Service Manager must be able to effectively and proactively manage, delegate or perform the following management duties that include but are not limited to:
Requirements:
Proven ability to provide professional, responsive customer service, with strong customer service delivery and relationship selling.
Ensure the resolution of all client service related issues.
Receive and investigate client complains, recommend solutions to the Operations Director, and respond as needed to client complaints.
Lead effective use of operating software for client scheduling, records management, communication and financial transactions.
Excellent interpersonal, communications, public speaking, and presentation skills.
Maintain cleanliness of client spaces within the studio.
Maintain all inventory materials related to client success.
Strong Organizational Skills.
Ability to lead, plan, and manage change.
Strong negotiation skills.
Ability to prioritize and manage tasks effectively.
Ability to communicate upper management’s vision to the client services staff.
Ability to anticipate unique service opportunities for clients.
Able to effectively handle stressful situations.
Be flexible with work hours.
Computer Skills:
Knowledge of Microsoft office products (Word, PowerPoint, Excel) is a must.
Ability to learn new administrative software.
Familiarity with minor website editing.
Ability to utilize social media (Facebook, Yelp, etc.) in a business setting.
Knowledge for Adobe Creative Suite programs is a plus, but not required.
Communication Skills:
Must possess excellent written and oral communication skills, exhibit leadership and organization confidence. Strong listening, verbal, written, and telephone etiquette business communication skills. The ability to read, write, speak, and understand English well.
Physical requirements:
Able to be active, sitting, walking, standing, climbing stairs.
Able to work in low to moderate noise, including multiple people speaking.
Must be able to lift 25 lbs and work on feet
Education:
Associates Degree required. Bachelor’s degree preferred.
Experience:
Minimum two (2) years management experience in a client-facing role.
Compensation:
This is a full-time position with a yearly salary of $35,000-40,000 depending on candidate’s experience.
Qualified candidates will submit a resume and cover letter addressed to “Hiring Manager” and emailed to classes.museo@live.com.
|
Art Instructor
We're hiring instructors to teach a variety of classes, camps, workshops, events and parties. Areas of opportunity may be selected and combined as instructor availability permits (ranging from roughly 4 hrs/wk to 40 hrs/wk). Qualifying candidates will possess the following: - Proficiency in illustration, acrylics, watercolor and clay hand-building - Working knowledge of art elements and design principles - Minimum of two years of experience teaching visual arts to kids/teens - Effective classroom management skills - BA or BFA in education, final art or equivalent education/experience - Outgoing and enthusiastic personality - Positive attitude, team player Compensation is competitive, DOE. We encourage highly qualified candidates to recommend the rate they feel is fair and representative of their ability and performance. To apply, please email cover letter and resume in PDF format to "Hiring Manager" MuseoArtAcademy@live.com. Be sure to include a link to online images of five to ten samples of your artwork. |
|
|
Part-Time Front Desk Associate
Ideal candidates have a strong customer service background, friendly demeanor, consider themselves highly organized, and have an eye for details. Working knowledge of the visual arts disciplines (drawing, painting, sculpting, ceramics, and mixed media) is a strong plus but not required. As our front desk admin, your responsibilities include but are not limited to: - Greeting clients when they arrive in studio - Answer customer inquiries via phone and email - Manage customer accounts (such as scheduling, payments, and various requests) with our administrative online software - Work closely with our Operations Director to ensure client satisfaction Qualifying candidates will possess the following: - Strong verbal and written communication skills - Proficiency in the Microsoft Office Suite (Word, Excel, PowerPoint) - Strong work ethic, able to work efficiently and proactively with minimal supervision - Familiarity working on Windows operating systems - Technical savvy—willingness and ability to learn and troubleshoot new software programs - Ability to complete minor website edits and posts to social media as directed - Minimum of two years of experience in a customer service position - Strong organizational skills and is detail-oriented - Exceptional email and phone skills - A positive, “can-do” personality, that is intuitive as to what can be done to better our company. - Excellent team player - Working knowledge of the visual arts disciplines (drawing, painting, sculpting, ceramics and mixed media) is a strong plus but not required. - Reliable, punctual, professional in appearance and demeanor Compensation is competitive, DOE. To apply, please email cover letter and resume in PDF format to "Hiring Manager" at Classes.museo@live.com |