policies
Enrollment Fees for Weekly Classes
Enrollment automatically continues each month and will not be terminated without a submitted notice of withdrawal from the parent or student via the online withdrawal form found on our STUDENT RESOURCES page. In addition to payment in full of first month's class fees, weekly studio classes require a non-refundable deposit at time of enrollment. The deposit will be applied toward your final tuition payment when the standard withdrawal procedures are followed (see below). No exceptions.
All students will be set up as an auto pay account with a credit card on file unless other payment arrangements have been made. You’ll be able to access your account to view your information at any time via the parent portal link found on our STUDENT RESOURCES page. Class fees will be posted during the final week of each month (for the upcoming month) and are charged to your credit card on file on the 1st of the month. Declined payments are subject to a 10% late fee if not resolved by the 5th of the month. The student will temporarily be removed from the class roster until their account is brought current. If the account remains past due as of the 15th of the month, the student will be withdrawn from the class and the deposit forfeited.
Enrollment Fees for Camps, Events, or On-Site Classes taught outside the studio
Enrollment is confirmed on a first come, first served basis. Payment in full is due at time of enrollment in order to confirm a spot on the roster. Cash, check, VISA or MasterCard accepted.
Illness
Please avoid coming to our studio if you are ill (even a mild cold). Once in class, if your child displays any of the following symptoms during the class, you will be contacted and asked to come pick them up immediately.
Missing a Day in a Weekly Class
Missed classes will not be rescheduled, refunded, nor credited. If your absence is excused (see below) you may request a makeup in another class (of the same type, subject to availability) prior to your next scheduled class.
To qualify as an Excused Absence
Parent/student must provide written notification via email (to classes.museo@live.com). Notice must be provided no later than one hour prior to the start of the class that will be missed in order to be considered an excused absence. “No shows,” phone calls, text messages, or notice received after the indicated time frame are not eligible for makeups.
Requesting a Makeup or Secure Access to View Class Recording
Makeups must be completed prior to your next scheduled class. If you are unable to do so, you may request secure access to view the recording of the class you missed by completing and submitting the request a makeup form or request recording of missed class form found on our STUDENT RESOURCES page.
Missing a Day in a Camp or Event
Due to the scheduling nature of these types of classes, missed days in any camp or event will not be reimbursed and may not be credited toward future classes.
Missing a Day in an On-Site
If your child is going to be absent from an on-site art class, we ask that you notify your instructor via email no later than 10:00AM the day of class (classes.museo@live.com). This helps the roll call process go more smoothly, allowing more for time for learning, as our instructor is required to phone parents of students who are absent and did not provide prior notification. Absences in an on-site class are not eligible for catch-up sessions. The instructor will work to get the student caught up on anything they’ve missed when they return from their absence.
Planned Extended Absence from a Weekly Class
If an enrolled student of a weekly studio class knows ahead of time that they will be missing more than 2 weeks of class (but fewer than 3 months), they may request an extended absence by completing and submitting the schedule an extended absence form found on our STUDENT RESOURCES page. An extended absence allows you to pause your enrollment (and billing) for 1, 2, or 3 months. Prepayment for the month of your return is required. Once prepayment for an extended absence has been completed, it may not be moved, credited, or refunded.
Parent/student must prepay for the month following the absence and remain enrolled in the class for a minimum of one full calendar month following the extended absence. Example: if scheduled for an extended absence for the month of November, student must pre-pay for December, on or before November 1, and remain enrolled in the class through the end of December. Failure to prepay for future classes following planned absences will result in student being removed from the class roster and deposit forfeiture. Students that return later than the scheduled return date will forfeit their prepayment. Students that withdraw from class prior to the completion of the extended absence will forfeit their prepayment and enrollment deposit.
Enrollment automatically continues each month and will not be terminated without a submitted notice of withdrawal from the parent or student via the online withdrawal form found on our STUDENT RESOURCES page. In addition to payment in full of first month's class fees, weekly studio classes require a non-refundable deposit at time of enrollment. The deposit will be applied toward your final tuition payment when the standard withdrawal procedures are followed (see below). No exceptions.
All students will be set up as an auto pay account with a credit card on file unless other payment arrangements have been made. You’ll be able to access your account to view your information at any time via the parent portal link found on our STUDENT RESOURCES page. Class fees will be posted during the final week of each month (for the upcoming month) and are charged to your credit card on file on the 1st of the month. Declined payments are subject to a 10% late fee if not resolved by the 5th of the month. The student will temporarily be removed from the class roster until their account is brought current. If the account remains past due as of the 15th of the month, the student will be withdrawn from the class and the deposit forfeited.
Enrollment Fees for Camps, Events, or On-Site Classes taught outside the studio
Enrollment is confirmed on a first come, first served basis. Payment in full is due at time of enrollment in order to confirm a spot on the roster. Cash, check, VISA or MasterCard accepted.
Illness
Please avoid coming to our studio if you are ill (even a mild cold). Once in class, if your child displays any of the following symptoms during the class, you will be contacted and asked to come pick them up immediately.
- FEVER: A child, who has had a fever of 100 degrees F or more, should stay home for at least 24 hours after the fever has passed without the use of fever-reducing medications.
- VOMITING: Students who have vomited should remain home for at least 12-24 hours from the last episode, and have been hungry for and kept down 2 normal meals.
- DIARRHEA: Students who have loose/liquid stool should remain home until normal bowel patterns return.
- SECRETIONS: Children with significant runny noses and/or profuse cough need to remain home until the secretions have diminished to a controllable/containable level.
- GENERAL ACHES/PAINS: If your child has any physical discomforts (i.e. stomach ache, headache, sore throat, etc.), carefully assess your child. Your child should stay home if they have any of the above accompanying symptoms or are too uncomfortable to be able to concentrate in class.
Missing a Day in a Weekly Class
Missed classes will not be rescheduled, refunded, nor credited. If your absence is excused (see below) you may request a makeup in another class (of the same type, subject to availability) prior to your next scheduled class.
To qualify as an Excused Absence
Parent/student must provide written notification via email (to classes.museo@live.com). Notice must be provided no later than one hour prior to the start of the class that will be missed in order to be considered an excused absence. “No shows,” phone calls, text messages, or notice received after the indicated time frame are not eligible for makeups.
Requesting a Makeup or Secure Access to View Class Recording
Makeups must be completed prior to your next scheduled class. If you are unable to do so, you may request secure access to view the recording of the class you missed by completing and submitting the request a makeup form or request recording of missed class form found on our STUDENT RESOURCES page.
Missing a Day in a Camp or Event
Due to the scheduling nature of these types of classes, missed days in any camp or event will not be reimbursed and may not be credited toward future classes.
Missing a Day in an On-Site
If your child is going to be absent from an on-site art class, we ask that you notify your instructor via email no later than 10:00AM the day of class (classes.museo@live.com). This helps the roll call process go more smoothly, allowing more for time for learning, as our instructor is required to phone parents of students who are absent and did not provide prior notification. Absences in an on-site class are not eligible for catch-up sessions. The instructor will work to get the student caught up on anything they’ve missed when they return from their absence.
Planned Extended Absence from a Weekly Class
If an enrolled student of a weekly studio class knows ahead of time that they will be missing more than 2 weeks of class (but fewer than 3 months), they may request an extended absence by completing and submitting the schedule an extended absence form found on our STUDENT RESOURCES page. An extended absence allows you to pause your enrollment (and billing) for 1, 2, or 3 months. Prepayment for the month of your return is required. Once prepayment for an extended absence has been completed, it may not be moved, credited, or refunded.
Parent/student must prepay for the month following the absence and remain enrolled in the class for a minimum of one full calendar month following the extended absence. Example: if scheduled for an extended absence for the month of November, student must pre-pay for December, on or before November 1, and remain enrolled in the class through the end of December. Failure to prepay for future classes following planned absences will result in student being removed from the class roster and deposit forfeiture. Students that return later than the scheduled return date will forfeit their prepayment. Students that withdraw from class prior to the completion of the extended absence will forfeit their prepayment and enrollment deposit.
- Students in full or nearly full classes are excluded from this option.
- If a student plans to miss more than 3 full months of classes, they must withdraw from the class (following the procedure detailed below).
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End of Month Withdrawal from a Weekly Class
Enrollment in a weekly class automatically continues each month and will not be terminated without a submitted notice of withdrawal from the parent (or student, if 18 or older) via the withdrawal form found on our STUDENT RESOURCES page. End of month withdrawal will be confirmed when a withdrawal form is submitted during the month prior to the final month attending. Mid-month withdrawals are not permitted. Refund/credit for remaining weeks in a paid month will not be issued once payment for that month has been processed. (e.g. if a student chooses to drop prior to the end of the paid month, tuition will not be prorated, credited, or refunded).
IMPORTANT--PLEASE FOLLOW THIS PROCEDURE CAREFULLY!
Students may withdraw at the end of any month. In order to apply the enrollment deposit to the final payment, notification of withdrawal must be submitted prior to the 1st of the final month. Notice must be submitted via the withdrawal form found on our STUDENT RESOURCES page. For example, if you choose to withdraw from class on July 31st , you must notify Museo Art Academy of your withdrawal plans via the withdrawal form on or before June 30th. No later. Verbal notice to studio staff is not acceptable. No exceptions.
Please look for our response to your form submission which will include a withdrawal confirmation–without this confirmation, your withdrawal notice is not valid. Your deposit will then be applied toward your final calendar month’s class fees. Deposit will be forfeited for notice provided after the deadline.
Enrollment in a weekly class automatically continues each month and will not be terminated without a submitted notice of withdrawal from the parent (or student, if 18 or older) via the withdrawal form found on our STUDENT RESOURCES page. End of month withdrawal will be confirmed when a withdrawal form is submitted during the month prior to the final month attending. Mid-month withdrawals are not permitted. Refund/credit for remaining weeks in a paid month will not be issued once payment for that month has been processed. (e.g. if a student chooses to drop prior to the end of the paid month, tuition will not be prorated, credited, or refunded).
IMPORTANT--PLEASE FOLLOW THIS PROCEDURE CAREFULLY!
Students may withdraw at the end of any month. In order to apply the enrollment deposit to the final payment, notification of withdrawal must be submitted prior to the 1st of the final month. Notice must be submitted via the withdrawal form found on our STUDENT RESOURCES page. For example, if you choose to withdraw from class on July 31st , you must notify Museo Art Academy of your withdrawal plans via the withdrawal form on or before June 30th. No later. Verbal notice to studio staff is not acceptable. No exceptions.
Please look for our response to your form submission which will include a withdrawal confirmation–without this confirmation, your withdrawal notice is not valid. Your deposit will then be applied toward your final calendar month’s class fees. Deposit will be forfeited for notice provided after the deadline.
Transferring from a Weekly Studio Class
Students may transfer to a different class with no fees or penalties. To transfer to another class, complete the transfer to another class form found on our STUDENT RESOURCES page no later than 1 week prior to the desired end date of the currently enrolled class.
Withdrawing from a Camp
All withdrawals from a camp are subject to a 25% cancellation fee. Minimum 30-day electronic notice of withdrawal must be submitted via the withdraw from a camp form found on our STUDENT RESOURCES page to cancel registration and receive a refund (less 25% cancellation fee). Cancellations made within 30 days of event will receive a credit of paid amount, less the 25% cancellation fee, that may be applied toward a future class or purchase in the studio. All credits are void after 90 days if not applied to another purchase. Refunds/credits will not be given if withdrawing after the class/event start date. Phone calls, text messages, and/or verbal notices are not valid forms of withdrawal notification.
Transferring from One Camp to Another
Summer campers may transfer to a different summer camp with no fees or penalties up to 14 days prior to their enrolled camp start date. To request a transfer, complete and submit the camp transfer form found on our STUDENT RESOURCES page. Transfers made within 14 days of the enrolled camp start date are subject to a 25% transfer fee. Transfers to another camp will not be provided after the start of the currently enrolled camp.
Withdrawing or Transferring from a Friday Night Event (Manga Night, Family Pottery Night, or Masters Night)
All event withdrawals are subject to a 25% cancellation fee. Minimum 48 -hour electronic notice of withdrawal must be submitted via the online withdrawal form to either transfer to a future Friday Night Event, or receive a refund. Transfers made within 48 hours will be subject to a 25% rescheduling fee; cancellations made within 48 hours will not be refunded or credited.
Withdrawal from an On-Site Class
All withdrawals from an On-Site class will receive a refund less a 15% processing fee, up to the first day of class. Withdrawal same day as first class will receive a refund for the remaining weeks of the session, less a 15% processing fee. Any withdrawal after the first day of class will not be credited or refunded.
Class Minimum Required Enrollment
In the event that a weekly class drops below its minimum required enrollment number, remaining students on the roster will be notified. If the roster does not increase above that minimum within the next 30 days, the class will be temporarily placed on hold pending additional enrollment. Students will then have the option of transferring into a different class or moving to the wait list.
One-Day Drop-In Class Reservation
As a drop-in, you are reserving a space in a specific class (day/time). A missed drop-in will not be reimbursed, credited, nor made up. Your drop-in class may be rescheduled up to 48 hours prior to your reservation and is subject to a 15% rescheduling fee.
Canceling or Rescheduling a Reservation for a Party
Deposit will be forfeited when a party reservation is canceled. Party dates may be rescheduled up to 14 days prior to the existing party date. A $25 rescheduling fee will be assessed. To cancel or reschedule a party, please send an email to classes.museo@live.com.
Class or Event Cancellations Made by Museo Art Academy
If an instructor becomes ill or is unable to teach class or lead an event on a particular day, the academy will assign a substitute instructor. If a substitute cannot be confirmed, the class will be canceled, students will be notified via email and a credit will be issued to the student’s account. If a private event, such as a party, is impacted; we’ll contact the client via phone immediately and do our best to reschedule the event to a date/time that is desired by the client.
Class Cancellations Due to Inclement Weather
In the event of inclement weather, the studio may adjust opening/closing times or close the studio entirely to avoid putting clients and/or staff in an unsafe situation. In general, we follow the guidelines of the Issaquah School District. If they've announced that their schools will be closed, our classes will be canceled as well. If the closure is uncertain, parents should call the studio (425.391.0244) to confirm a class prior to coming in. If we do not answer the phone or get back to you promptly, that may mean that our staff was unable to get to the studio so you'll want to check our website. When possible, alerts will be posted at www.MuseoArt.com. No credits will be issued for the canceled class however additional catch-up sessions will be provided.
Because of the nature of the classes taught on-site in after-school programs, catch-ups are not available on-site when the district requires cancellation. Please see your individual school district for closure notices. Schools will typically extend the session by one additional week to make up for the canceled class.
Punctuality
Please arrive at the studio a few minutes before your class. Instruction begins 5 minutes into the scheduled class time (first five minutes are dedicated to getting settled in and taking roll). As late arrivals cause distraction and reduce the 1:1 time instructors have with each student, please do not enter the classroom later than 10 minutes into a class. You may instead schedule a reservation in one of your instructor’s upcoming make-up sessions (no more than one make-up permitted per month).
Dropping Off and Picking Up Your Child at the Studio
Museo Art Academy is not responsible for supervising your child outside of class time. For your child's safety, if you are not staying in the studio while your child attends class, please be sure to drop your child off no earlier than 10 minutes before their class begins and be waiting for your child when they are dismissed from class at the scheduled time. With your child’s safety in mind, we now require a parent to sign each student out of class each time.
Parents arriving later than 10 minutes past sign-out time will be charged a $10 late pick-up fee, assessing an additional $1/minute until parent arrives (e.g. 20 minutes late = $20 late pick-up fee). If incurred, this fee must be paid in order for your student to attend class the following week. No exceptions. If you intend to allow someone other than yourself to sign your child out of class, we must receive prior written permission from you which includes the name of the person and their relationship to your child.
Picking Up Your Child from an On-Site Class
Museo Art Academy is not responsible for supervising your child outside of class time. For your child's safety, please arrive in the classroom prior to the class end time in order to sign your child out at the scheduled time. Late pick-ups are subject to individual school’s policies, many of which will issue one warning with repeated offenses resulting in the student being withdrawn from class with no refund.
Parents arriving later than 10 minutes past sign-out time will be charged a $10 late pick-up fee, assessing an additional $1/minute until parent arrives (e.g. 20 minutes late = $20 late pick-up fee). If incurred, this fee must be paid in order for your student to attend class the following week. No exceptions. If you intend to allow someone other than yourself to sign your child out of class, we must receive prior written permission from you which includes the name of the person and their relationship to your child.
Classroom Attire
Museo Art Academy is not responsible for damaged clothing. You’ll want to be sure to dress appropriately for working in an artistic environment. The studio is full of many materials which students may come in contact with even when they are not using them in their own class. Students will most likely get a little messy and some of the media we work with may stain. Art aprons are provided for each student but don’t always prevent clothes from getting stained.
Focus in the Classrooms
In an effort to prevent distraction, parents and caregivers are asked to leave the classroom during class. Respectful behavior is expected at all times. A student, who proves to be continual distractions in the class, after repeated attempts by the instructor to refocus them, will be dismissed from the class. Studio credit will be issued for balance of paid classes and is subject to the withdrawal/refunds policy stated below.
Restroom Breaks
Please encourage your child to use the restroom prior to class. Parents of children who are too young to go to the restroom unattended must remain in the lobby, in case their child needs their assistance, throughout the entire class time.
Unclaimed Artwork/Equipment/Materials
Museo Art Academy is not responsible for any unclaimed artwork, equipment or materials belonging to students. We simply do not have the space to store student belongings. When possible, we will retain any unclaimed items in the studio for up to 30 days. If an item remains unclaimed at that time, it will be discarded.
One-Day Drop-In Class Reservation
As a drop-in, you are reserving a space in a specific class (day/time). A missed drop-in will not be reimbursed, nor credited, nor made up. Your drop-in class may be rescheduled up to 48 hours prior to your reservation and is subject to a 15% rescheduling fee.
Discounts
Various discounts are available. Multiple discounts may not be combined. Maximum of one discount per event, per family.
- Multiple Class Discount: 10% discount on each subsequent class when a student enrolls concurrently in more than one weekly class. (The highest class fee may not be discounted.)
- Family/Sibling Discount: 10% discount applied to each additional student when simultaneously enrolling two or more members of an immediate family. (The highest class fee may not be discounted.)
Returned Checks
Checks that are not acceptable to the bank for any reason will be charged a $40 returned check fee. An accounting hold will be placed on the student’s account and enrollment will be subject to withdrawal and additional cancellation fees if payment is not made in full.
Refunds
Weekly studio classes: Student will receive a full refund if they are not satisfied and choose to withdraw immediately following the first day of class (same day). No refunds will be issued after that date.
Camps, Events, and On-Site classes: Subject to withdrawal policy stated above.