policies
Enrollment Fees for Weekly Studio Classes
Enrollment automatically continues each month and will not be terminated without a SUBMITTED NOTICE OF WITHDRAWAL from the parent or student via the online withdrawal form. In addition to payment in full of first month's class fees, weekly studio classes REQUIRE A NON-REFUNDABLE DEPOSIT at time of enrollment (the deposit will be applied toward student’s final calendar month of classes when the standard withdrawal procedures are followed, no exceptions–please see below).
All students will be set up as an AUTO PAY account with a credit card on file unless other payment arrangements have been made. You’ll be able to access your account at any time via our online student portal to view your information. Class fees will be posted during the final week of each month (for the upcoming month) and are charged to your credit card on file on the 1st of the month. Declined payments will be assessed a 10% late fee if not resolved by the 5th of the month. The student will temporarily be removed from the class roster until their account is brought current. If the account remains past due as of the 15th of the month, the student will be withdrawn from the class and deposit forfeited.
Enrollment Fees for Limited-Time Workshops, Events or On-Site Classes taught outside the studio
Enrollment is confirmed on a first come, first served basis. Payment in full is due at time of enrollment in order to confirm a spot on the roster. Cash, check, VISA or Mastercard accepted.
Reservation and Payment for Private Lesson
Payment in full is due at time of reservation and no later than 48 hours prior to scheduled lesson in order to confirm a student's reserved time with an instructor. Cash, check, VISA or Mastercard accepted.
Class Minimum Required Enrollment
In the event that a weekly class drops below its minimum required enrollment number, remaining students on the roster will be notified. If the roster does not increase above that minimum within the next 30 days, the class will be temporarily placed on hold pending additional enrollment. Students will then have the option of transferring into a different class or moving to the wait list.
Illness
Common cold symptoms (sniffling, sneezing) are acceptable but if your child displays any of the following symptoms during the class, you will be contacted and asked to come pick up your child immediately…
Missing a Day in a Weekly Studio Class
Missed classes will not be refunded nor credited. If your absence is EXCUSED (see below) you may sign up for a make-up class within 30 days of the excused absence.
To qualify as an EXCUSED ABSENCE
Parent/student must provide NOTIFICATION OF ABSENCE VIA EMAIL (to classes.museo@live.com) OR SUBMISSION OF ONLINE NOTIFICATION OF ABSENCE FORM A MINIMUM OF ONE HOUR PRIOR TO THE CLASS THAT WILL BE MISSED in order for it to be considered an EXCUSED ABSENCE. “No shows”, phone calls, text messages, verbal notices, or notice received after this time frame are not eligible for a make-up. One make-up is permitted within a 4-week period. Any excused absences not assigned to a make-up class within 30 days of excused absence will expire.
Scheduling a Make-Up Class
Make-up classes must be scheduled within 30 days of the excused absence. Excused absences older than 30 days are not eligible for make-ups. Schedule a make-up online on the Sign Up for a Make-Up page. One make-up class is permitted within a 4-week period.
Missing a Day in an On-Site Class
If your child is going to be absent from an on-site art class, we ask that you notify your instructor via email no later than 10:00AM the day of class (classes.museo@live.com). This helps the roll call process go more smoothly, allowing more for time for learning, as our instructor is required to phone parents of students who are absent and did not provide prior notification.
Absences in an on-site class are not eligible for make-ups. The instructor will work to get the student caught up on anything they’ve missed when they return from their absence.
Withdrawal from an On-Site Class
All withdrawals from an On-Site class will receive a refund less a 15% processing fee, up to the first day of class. Withdrawal same day as first class will receive a refund for the remaining weeks of the session, less a 15% processing fee. Any withdrawal after the first day of class will not be credited or refunded.
Missing Days in a Limited-Time Workshop, Camp or Event
Due to the scheduling nature of these types of classes, missed days of any one-day or limited-time workshop/class/camp will not be reimbursed and may not be credited toward future classes.
Planned Extended Absence from a Weekly Class
If an enrolled student of a weekly studio class knows ahead of time that they will be missing more than one day of class in any given month, they may temporarily switch to a “drop-in” status for that particular month (paying only the drop-in rate for predetermined classes they will be attending).
Student must prepay for the month following the absence and remain enrolled in the class for a minimum of one full calendar month following the status change. Example: if switching to a “drop-in” status for the month of November, student must pre-pay for December, on or before November 1, and remain enrolled in the class through the end of December. Failure to prepay for future classes following planned absences will result in student being removed from the class roster and deposit forfeiture. Students that return later than the completion of the extended absence will forfeit their prepayment. Students that withdraw from class prior to the completion of the extended absence will forfeit their prepayment. Deposit will be subject to the 30-day withdrawal policy.
One-Day Drop-In Class Reservation
As a drop-in, you are reserving a space in a specific class (day/time). A missed drop-in will not be reimbursed, credited nor made up. Your drop-in class may be rescheduled up to 48 hours prior to your reservation and is subject to a 15% rescheduling fee.
Private Lesson Reservations
Private lessons are scheduling a specific appointment (day/time) with an instructor and are scheduled in up to one-month blocks of time. Missed lessons will not be reimbursed. One private lesson per month may be rescheduled a minimum of five days prior to the day/time you’ll be missing, subject to instructor approval and availability. Canceled reservations will not be refunded however if a minimum two-week notice of cancellation is provided to the instructor via email to classes.museo@live.com, the remaining lessons will be credited to your account and may be used toward future classes or purchases in the studio.
End of Month Withdrawal from a Weekly Studio Class
Enrollment in a weekly studio class automatically continues each month and will not be terminated without a SUBMITTED NOTICE OF WITHDRAWAL from the parent (or student, if 18 or older) via the online withdrawal form. End of month withdrawal will be provided when a withdrawal form is submitted during the month prior to the final month attending. Mid-month withdrawals are not permitted. Refund/credit for remaining weeks in a paid month will not be issued once payment for that month has been processed. (e.g. if student is paid through the end of a given month and chooses to drop sooner, prior to completing that month, they will forfeit those remaining dates of class and the enrollment deposit).
IMPORTANT--PLEASE FOLLOW THIS PROCEDURE CAREFULLY!
All withdrawals will take place at the end of the paid month. Notice of withdrawal must be provided during the calendar month prior to the final month the student will be attending. Notice must be submitted via the online withdrawal form. For example, if you choose to withdraw from class on July 31st , you must notify Museo Art Academy of your withdrawal plans via the online withdrawal form on or before June 30. No later. Verbal notice to studio staff is not acceptable. NO EXCEPTIONS. Please look for our response to your form submission which will include a withdrawal confirmation–without this confirmation, your withdrawal notice is not valid.– Your deposit will then be applied toward your final calendar month’s class fees. Deposit will be forfeited for notice provided after the deadline.
Please keep in mind that the summer hiatus for Mon-Fri weekly studio classes (6/24/19 - 9/2/19) is excluded from the standard withdrawal notification period. Effective 6/24/19, the earliest withdrawal date option, in order to apply deposit toward final month's class fees, is October 31 in which case electronic notice of withdrawal via the online withdrawal form must be provided on or before September 30.
Withdrawing from an Adult Workshop
Minimum two-week electronic notice of withdrawal must be submitted via the online withdrawal form to cancel registration and receive a refund (less 25% cancelation fee). For cancelations or schedule changes made within two weeks of event, the paid amount, less this 25% fee, will remain on client account as a credit for 90 days and may be applied toward a future class or purchase in the studio. Refunds/credits cannot be given if withdrawing after the class/event start time.
Withdrawing from a Camp
Minimum 30-day electronic notice of withdrawal must be submitted via the online withdrawal form to cancel registration and receive a refund (less 25% cancellation fee). Cancellations made within 30 days of event will receive a credit of paid amount, less the 25% cancellation fee, that may be applied toward a future class or purchase in the studio. All credits are void after 90 days if not applied to another purchase. Refunds/credits cannot be given if withdrawing after the class/event start date.
Withdrawing or Transferring from a Friday Night Event (Manga Night, Family Pottery Night, or Masters Night)
Minimum 48 -hour electronic notice of withdrawal must be submitted via the online withdrawal form to either transfer to a future Friday Night Event, or receive a refund. A 25% cancellation fee will be assessed for all refunds. Transfers made within 48 hours will be subject to a 25% rescheduling fee; cancellations made within 48 hours will not be refunded or credited.
Canceling or Rescheduling a Reservation for a Party
A minimum two-week electronic notice of withdrawal must be submitted via the online withdrawal form in order to receive a refund of the deposit. A $25 processing fee will be assessed. Full deposit amount will be forfeited for cancelations made within two weeks of the scheduled event. A $50 rescheduling fee will be assessed if a party reservation is rescheduled within two weeks of the reserved event date.
Class or Event Cancelations Made by Museo Art Academy
If an instructor becomes ill or is unable to teach class or lead an event on a particular day, the academy will assign a substitute instructor. If a substitute cannot be confirmed, the class will be canceled, students will be notified via email and a credit will be issued to the student’s account. If a private event, such as a party, is impacted; we’ll contact the client via phone immediately and do our best to reschedule the event to a date/time that is desired by the client.
Class Cancelations Due to Inclement Weather
In the event of inclement weather, the studio may adjust opening/closing times or close the studio entirely to avoid putting you or our staff in an unsafe situation. In general, we follow the guidelines of the Issaquah School District. If they've announced that their schools will be closed, our classes will be canceled as well. If the closure is uncertain, parents should call the studio (425.391.0244) to confirm a class prior to coming in. If we do not answer the phone or get back to you promptly, that may mean that our staff was unable to get to the studio so you'll want to check our website. When possible, alerts will be posted at www.MuseoArt.com. No credits will be issued for the canceled class however additional make-up class options will be provided.
Because of the nature of the workshops taught on-site in the after-school programs, make-ups are not available on-site when the district requires cancelation. Please see your individual school district for closure notices. School will typically extend the session by one additional week to make-up for the canceled class.
Dropping Off and Picking Up Your Child at the Studio
Museo Art Academy is not responsible for supervising your child outside of class time. FOR YOUR CHILD’ SAFETY, if you are not staying in the studio while your child attends class, please be sure to drop your child off no earlier than 10 minutes before their class begins and be waiting for your child when they are dismissed from class at the scheduled time. With your child’s safety in mind, we now require a parent to sign each student out of class each time.
Parents arriving later than 10 minutes past sign-out time will be charged a $10 late pick-up fee, assessing an additional $1/minute until parent arrives (e.g. 20 minutes late = $20 late pick-up fee). If incurred, this fee must be paid in order for your student to attend class the following week. No exceptions. If you intend to allow someone other than yourself to sign your child out of class, we must receive prior written permission from you which includes the name of the person and their relationship to your child.
Picking Up Your Child from an On-Site Class
Museo Art Academy is not responsible for supervising your child outside of class time. FOR YOUR CHILD’ SAFETY, please arrive in the classroom prior to the class end time in order to sign your child out at the scheduled time. Late pick-ups are subject to individual school’s policies, many of which will issue one warning with repeated offenses resulting in the student being withdrawn from class with no refund.
Parents arriving later than 10 minutes past sign-out time will be charged a $10 late pick-up fee, assessing an additional $1/minute until parent arrives (e.g. 20 minutes late = $20 late pick-up fee). If incurred, this fee must be paid in order for your student to attend class the following week. No exceptions. If you intend to allow someone other than yourself to sign your child out of class, we must receive prior written permission from you which includes the name of the person and their relationship to your child.
Classroom Attire
Museo Art Academy is not responsible for damaged clothing. You’ll want to be sure to dress appropriately for working in an artistic environment. The studio is full of many materials which students may come in contact with even when they are not using them in their own class. Students will most likely get a little messy and some of the media we work with may stain. Art aprons are provided for each student but don’t always prevent clothes from getting stained.
Unclaimed Artwork/Equipment/Materials
Museo Art Academy is not responsible for any unclaimed artwork, equipment or materials belonging to students. We simply do not have the space to store student belongings. When possible, we will retain any unclaimed items in the studio for up to 30 days. If an item remains unclaimed at that time, it will be discarded.
Punctuality
Please arrive at the studio a few minutes before your class. Instruction begins 5 minutes into the scheduled class time (first five minutes are dedicated to getting settled in and taking roll). As late arrivals cause distraction and reduce the 1:1 time instructors have with each student, please do not enter the classroom later than 10 minutes into a class. You may instead schedule a reservation in one of your instructor’s upcoming make-up sessions (no more than one make-up permitted per month).
Focus In the Classrooms
In an effort to prevent distraction, parents and caregivers are asked to leave the classroom during class. Respectful behavior is expected at all times. A student, who proves to be continual distractions in the class, after repeated attempts by the instructor to refocus them, will be dismissed from the class. Studio credit will be issued for balance of paid classes and is subject to the withdrawal/refunds policy stated below.
Restroom Breaks
PLEASE encourage your child to use the restroom prior to class. Parents of children who are too young to go to the restroom unattended must remain in the lobby, in case their child needs their assistance, throughout the entire class time.
Discounts
Various discounts are available. Multiple discounts may NOT BE COMBINED.
Returned Checks
Checks that are not acceptable to the bank for any reason will be charged a $20 returned check fee. An accounting hold will be placed on the student’s account and enrollment will be subject to withdrawal and additional cancelation fees if payment is not made in full.
Refunds
Weekly studio classes: Student will receive a full refund if they are not satisfied and choose to withdraw immediately following the first day of class (same day). No refunds will be issued after that date.
Limited-Time Workshops & Camps: Subject to cancelation policy stated above.
Enrollment automatically continues each month and will not be terminated without a SUBMITTED NOTICE OF WITHDRAWAL from the parent or student via the online withdrawal form. In addition to payment in full of first month's class fees, weekly studio classes REQUIRE A NON-REFUNDABLE DEPOSIT at time of enrollment (the deposit will be applied toward student’s final calendar month of classes when the standard withdrawal procedures are followed, no exceptions–please see below).
All students will be set up as an AUTO PAY account with a credit card on file unless other payment arrangements have been made. You’ll be able to access your account at any time via our online student portal to view your information. Class fees will be posted during the final week of each month (for the upcoming month) and are charged to your credit card on file on the 1st of the month. Declined payments will be assessed a 10% late fee if not resolved by the 5th of the month. The student will temporarily be removed from the class roster until their account is brought current. If the account remains past due as of the 15th of the month, the student will be withdrawn from the class and deposit forfeited.
Enrollment Fees for Limited-Time Workshops, Events or On-Site Classes taught outside the studio
Enrollment is confirmed on a first come, first served basis. Payment in full is due at time of enrollment in order to confirm a spot on the roster. Cash, check, VISA or Mastercard accepted.
Reservation and Payment for Private Lesson
Payment in full is due at time of reservation and no later than 48 hours prior to scheduled lesson in order to confirm a student's reserved time with an instructor. Cash, check, VISA or Mastercard accepted.
Class Minimum Required Enrollment
In the event that a weekly class drops below its minimum required enrollment number, remaining students on the roster will be notified. If the roster does not increase above that minimum within the next 30 days, the class will be temporarily placed on hold pending additional enrollment. Students will then have the option of transferring into a different class or moving to the wait list.
Illness
Common cold symptoms (sniffling, sneezing) are acceptable but if your child displays any of the following symptoms during the class, you will be contacted and asked to come pick up your child immediately…
- A fever of 101 degrees or higher (measured by under-arm thermometer), student must be fever-free for a minimum of 24 hours in order to attend class.
- Green, yellow or brown mucus coming out of the nose, mouth or eyes.
- Uncontrollable coughing with or without congestion
- Vomiting or stomach flu symptoms of any kind (student will not be allowed back to classes until they have gone 24 hours without vomiting)
Missing a Day in a Weekly Studio Class
Missed classes will not be refunded nor credited. If your absence is EXCUSED (see below) you may sign up for a make-up class within 30 days of the excused absence.
To qualify as an EXCUSED ABSENCE
Parent/student must provide NOTIFICATION OF ABSENCE VIA EMAIL (to classes.museo@live.com) OR SUBMISSION OF ONLINE NOTIFICATION OF ABSENCE FORM A MINIMUM OF ONE HOUR PRIOR TO THE CLASS THAT WILL BE MISSED in order for it to be considered an EXCUSED ABSENCE. “No shows”, phone calls, text messages, verbal notices, or notice received after this time frame are not eligible for a make-up. One make-up is permitted within a 4-week period. Any excused absences not assigned to a make-up class within 30 days of excused absence will expire.
Scheduling a Make-Up Class
Make-up classes must be scheduled within 30 days of the excused absence. Excused absences older than 30 days are not eligible for make-ups. Schedule a make-up online on the Sign Up for a Make-Up page. One make-up class is permitted within a 4-week period.
Missing a Day in an On-Site Class
If your child is going to be absent from an on-site art class, we ask that you notify your instructor via email no later than 10:00AM the day of class (classes.museo@live.com). This helps the roll call process go more smoothly, allowing more for time for learning, as our instructor is required to phone parents of students who are absent and did not provide prior notification.
Absences in an on-site class are not eligible for make-ups. The instructor will work to get the student caught up on anything they’ve missed when they return from their absence.
Withdrawal from an On-Site Class
All withdrawals from an On-Site class will receive a refund less a 15% processing fee, up to the first day of class. Withdrawal same day as first class will receive a refund for the remaining weeks of the session, less a 15% processing fee. Any withdrawal after the first day of class will not be credited or refunded.
Missing Days in a Limited-Time Workshop, Camp or Event
Due to the scheduling nature of these types of classes, missed days of any one-day or limited-time workshop/class/camp will not be reimbursed and may not be credited toward future classes.
Planned Extended Absence from a Weekly Class
If an enrolled student of a weekly studio class knows ahead of time that they will be missing more than one day of class in any given month, they may temporarily switch to a “drop-in” status for that particular month (paying only the drop-in rate for predetermined classes they will be attending).
Student must prepay for the month following the absence and remain enrolled in the class for a minimum of one full calendar month following the status change. Example: if switching to a “drop-in” status for the month of November, student must pre-pay for December, on or before November 1, and remain enrolled in the class through the end of December. Failure to prepay for future classes following planned absences will result in student being removed from the class roster and deposit forfeiture. Students that return later than the completion of the extended absence will forfeit their prepayment. Students that withdraw from class prior to the completion of the extended absence will forfeit their prepayment. Deposit will be subject to the 30-day withdrawal policy.
- Full, or near full, classes are excluded from this option.
- If a student plans to miss more than one full month of classes, they must withdraw from the class (following the procedure detailed below).
One-Day Drop-In Class Reservation
As a drop-in, you are reserving a space in a specific class (day/time). A missed drop-in will not be reimbursed, credited nor made up. Your drop-in class may be rescheduled up to 48 hours prior to your reservation and is subject to a 15% rescheduling fee.
Private Lesson Reservations
Private lessons are scheduling a specific appointment (day/time) with an instructor and are scheduled in up to one-month blocks of time. Missed lessons will not be reimbursed. One private lesson per month may be rescheduled a minimum of five days prior to the day/time you’ll be missing, subject to instructor approval and availability. Canceled reservations will not be refunded however if a minimum two-week notice of cancellation is provided to the instructor via email to classes.museo@live.com, the remaining lessons will be credited to your account and may be used toward future classes or purchases in the studio.
End of Month Withdrawal from a Weekly Studio Class
Enrollment in a weekly studio class automatically continues each month and will not be terminated without a SUBMITTED NOTICE OF WITHDRAWAL from the parent (or student, if 18 or older) via the online withdrawal form. End of month withdrawal will be provided when a withdrawal form is submitted during the month prior to the final month attending. Mid-month withdrawals are not permitted. Refund/credit for remaining weeks in a paid month will not be issued once payment for that month has been processed. (e.g. if student is paid through the end of a given month and chooses to drop sooner, prior to completing that month, they will forfeit those remaining dates of class and the enrollment deposit).
IMPORTANT--PLEASE FOLLOW THIS PROCEDURE CAREFULLY!
All withdrawals will take place at the end of the paid month. Notice of withdrawal must be provided during the calendar month prior to the final month the student will be attending. Notice must be submitted via the online withdrawal form. For example, if you choose to withdraw from class on July 31st , you must notify Museo Art Academy of your withdrawal plans via the online withdrawal form on or before June 30. No later. Verbal notice to studio staff is not acceptable. NO EXCEPTIONS. Please look for our response to your form submission which will include a withdrawal confirmation–without this confirmation, your withdrawal notice is not valid.– Your deposit will then be applied toward your final calendar month’s class fees. Deposit will be forfeited for notice provided after the deadline.
Please keep in mind that the summer hiatus for Mon-Fri weekly studio classes (6/24/19 - 9/2/19) is excluded from the standard withdrawal notification period. Effective 6/24/19, the earliest withdrawal date option, in order to apply deposit toward final month's class fees, is October 31 in which case electronic notice of withdrawal via the online withdrawal form must be provided on or before September 30.
Withdrawing from an Adult Workshop
Minimum two-week electronic notice of withdrawal must be submitted via the online withdrawal form to cancel registration and receive a refund (less 25% cancelation fee). For cancelations or schedule changes made within two weeks of event, the paid amount, less this 25% fee, will remain on client account as a credit for 90 days and may be applied toward a future class or purchase in the studio. Refunds/credits cannot be given if withdrawing after the class/event start time.
Withdrawing from a Camp
Minimum 30-day electronic notice of withdrawal must be submitted via the online withdrawal form to cancel registration and receive a refund (less 25% cancellation fee). Cancellations made within 30 days of event will receive a credit of paid amount, less the 25% cancellation fee, that may be applied toward a future class or purchase in the studio. All credits are void after 90 days if not applied to another purchase. Refunds/credits cannot be given if withdrawing after the class/event start date.
Withdrawing or Transferring from a Friday Night Event (Manga Night, Family Pottery Night, or Masters Night)
Minimum 48 -hour electronic notice of withdrawal must be submitted via the online withdrawal form to either transfer to a future Friday Night Event, or receive a refund. A 25% cancellation fee will be assessed for all refunds. Transfers made within 48 hours will be subject to a 25% rescheduling fee; cancellations made within 48 hours will not be refunded or credited.
Canceling or Rescheduling a Reservation for a Party
A minimum two-week electronic notice of withdrawal must be submitted via the online withdrawal form in order to receive a refund of the deposit. A $25 processing fee will be assessed. Full deposit amount will be forfeited for cancelations made within two weeks of the scheduled event. A $50 rescheduling fee will be assessed if a party reservation is rescheduled within two weeks of the reserved event date.
Class or Event Cancelations Made by Museo Art Academy
If an instructor becomes ill or is unable to teach class or lead an event on a particular day, the academy will assign a substitute instructor. If a substitute cannot be confirmed, the class will be canceled, students will be notified via email and a credit will be issued to the student’s account. If a private event, such as a party, is impacted; we’ll contact the client via phone immediately and do our best to reschedule the event to a date/time that is desired by the client.
Class Cancelations Due to Inclement Weather
In the event of inclement weather, the studio may adjust opening/closing times or close the studio entirely to avoid putting you or our staff in an unsafe situation. In general, we follow the guidelines of the Issaquah School District. If they've announced that their schools will be closed, our classes will be canceled as well. If the closure is uncertain, parents should call the studio (425.391.0244) to confirm a class prior to coming in. If we do not answer the phone or get back to you promptly, that may mean that our staff was unable to get to the studio so you'll want to check our website. When possible, alerts will be posted at www.MuseoArt.com. No credits will be issued for the canceled class however additional make-up class options will be provided.
Because of the nature of the workshops taught on-site in the after-school programs, make-ups are not available on-site when the district requires cancelation. Please see your individual school district for closure notices. School will typically extend the session by one additional week to make-up for the canceled class.
Dropping Off and Picking Up Your Child at the Studio
Museo Art Academy is not responsible for supervising your child outside of class time. FOR YOUR CHILD’ SAFETY, if you are not staying in the studio while your child attends class, please be sure to drop your child off no earlier than 10 minutes before their class begins and be waiting for your child when they are dismissed from class at the scheduled time. With your child’s safety in mind, we now require a parent to sign each student out of class each time.
Parents arriving later than 10 minutes past sign-out time will be charged a $10 late pick-up fee, assessing an additional $1/minute until parent arrives (e.g. 20 minutes late = $20 late pick-up fee). If incurred, this fee must be paid in order for your student to attend class the following week. No exceptions. If you intend to allow someone other than yourself to sign your child out of class, we must receive prior written permission from you which includes the name of the person and their relationship to your child.
Picking Up Your Child from an On-Site Class
Museo Art Academy is not responsible for supervising your child outside of class time. FOR YOUR CHILD’ SAFETY, please arrive in the classroom prior to the class end time in order to sign your child out at the scheduled time. Late pick-ups are subject to individual school’s policies, many of which will issue one warning with repeated offenses resulting in the student being withdrawn from class with no refund.
Parents arriving later than 10 minutes past sign-out time will be charged a $10 late pick-up fee, assessing an additional $1/minute until parent arrives (e.g. 20 minutes late = $20 late pick-up fee). If incurred, this fee must be paid in order for your student to attend class the following week. No exceptions. If you intend to allow someone other than yourself to sign your child out of class, we must receive prior written permission from you which includes the name of the person and their relationship to your child.
Classroom Attire
Museo Art Academy is not responsible for damaged clothing. You’ll want to be sure to dress appropriately for working in an artistic environment. The studio is full of many materials which students may come in contact with even when they are not using them in their own class. Students will most likely get a little messy and some of the media we work with may stain. Art aprons are provided for each student but don’t always prevent clothes from getting stained.
Unclaimed Artwork/Equipment/Materials
Museo Art Academy is not responsible for any unclaimed artwork, equipment or materials belonging to students. We simply do not have the space to store student belongings. When possible, we will retain any unclaimed items in the studio for up to 30 days. If an item remains unclaimed at that time, it will be discarded.
Punctuality
Please arrive at the studio a few minutes before your class. Instruction begins 5 minutes into the scheduled class time (first five minutes are dedicated to getting settled in and taking roll). As late arrivals cause distraction and reduce the 1:1 time instructors have with each student, please do not enter the classroom later than 10 minutes into a class. You may instead schedule a reservation in one of your instructor’s upcoming make-up sessions (no more than one make-up permitted per month).
Focus In the Classrooms
In an effort to prevent distraction, parents and caregivers are asked to leave the classroom during class. Respectful behavior is expected at all times. A student, who proves to be continual distractions in the class, after repeated attempts by the instructor to refocus them, will be dismissed from the class. Studio credit will be issued for balance of paid classes and is subject to the withdrawal/refunds policy stated below.
Restroom Breaks
PLEASE encourage your child to use the restroom prior to class. Parents of children who are too young to go to the restroom unattended must remain in the lobby, in case their child needs their assistance, throughout the entire class time.
Discounts
Various discounts are available. Multiple discounts may NOT BE COMBINED.
- Student Discount: Enrolled students will receive a 10% discount on select events and purchases in the studio store (while actively enrolled in a weekly studio class).
- Multiple Class Discount: 10% discount on each subsequent class when a student enrolls concurrently in more than one weekly class. (Discount will not be applied to the highest class fee.)
- Family/Sibling Discount: 10% discount applied to each additional student when simultaneously enrolling two or more members of an immediate family. (Discount will not be applied to the highest class fee.)
Returned Checks
Checks that are not acceptable to the bank for any reason will be charged a $20 returned check fee. An accounting hold will be placed on the student’s account and enrollment will be subject to withdrawal and additional cancelation fees if payment is not made in full.
Refunds
Weekly studio classes: Student will receive a full refund if they are not satisfied and choose to withdraw immediately following the first day of class (same day). No refunds will be issued after that date.
Limited-Time Workshops & Camps: Subject to cancelation policy stated above.