policies
Enrollment Fees for Weekly Classes
Enrollment automatically continues each month and will not be terminated without a submitted notice of withdrawal from the parent or student via the online withdrawal form found on our STUDENT RESOURCES page. In addition to payment in full of first month's class fees, weekly studio classes require a non-refundable deposit at time of enrollment. The deposit will be applied toward your final tuition payment when the standard withdrawal procedures are followed (see below). No exceptions.
All students will be set up as an auto pay account with a credit card on file unless other payment arrangements have been made. You’ll be able to access your account to view your information at any time via the parent portal link found on our STUDENT RESOURCES page. Class fees will be posted during the final week of each month (for the upcoming month) and are charged to your credit card on file on the 1st of the month. Declined payments are subject to a 10% late fee if not resolved by the 5th of the month. The student will temporarily be removed from the class roster until their account is brought current. If the account remains past due as of the 15th of the month, the student will be withdrawn from the class and the deposit forfeited.
Enrollment automatically continues each month and will not be terminated without a submitted notice of withdrawal from the parent or student via the online withdrawal form found on our STUDENT RESOURCES page. In addition to payment in full of first month's class fees, weekly studio classes require a non-refundable deposit at time of enrollment. The deposit will be applied toward your final tuition payment when the standard withdrawal procedures are followed (see below). No exceptions.
All students will be set up as an auto pay account with a credit card on file unless other payment arrangements have been made. You’ll be able to access your account to view your information at any time via the parent portal link found on our STUDENT RESOURCES page. Class fees will be posted during the final week of each month (for the upcoming month) and are charged to your credit card on file on the 1st of the month. Declined payments are subject to a 10% late fee if not resolved by the 5th of the month. The student will temporarily be removed from the class roster until their account is brought current. If the account remains past due as of the 15th of the month, the student will be withdrawn from the class and the deposit forfeited.
Enrollment Fees for Camps
Enrollment is confirmed on a first come, first served basis. Payment in full is due at time of enrollment in order to confirm a spot on the roster. Cash, check, VISA or MasterCard accepted.
Enrollment is confirmed on a first come, first served basis. Payment in full is due at time of enrollment in order to confirm a spot on the roster. Cash, check, VISA or MasterCard accepted.
Illness
Please avoid coming to our studio if you are ill (even a mild cold). Once in class, if your child displays any of the following symptoms during the class, you will be contacted and asked to come pick them up immediately.
Please avoid coming to our studio if you are ill (even a mild cold). Once in class, if your child displays any of the following symptoms during the class, you will be contacted and asked to come pick them up immediately.
- FEVER: A child, who has had a fever of 100 degrees F or more, should stay home for at least 24 hours after the fever has passed without the use of fever-reducing medications.
- VOMITING: Students who have vomited should remain home for at least 12-24 hours from the last episode, and have been hungry for and kept down 2 normal meals.
- DIARRHEA: Students who have loose/liquid stool should remain home until normal bowel patterns return.
- SECRETIONS: Children with significant runny noses and/or profuse cough need to remain home until the secretions have diminished to a controllable/containable level.
- GENERAL ACHES/PAINS: If your child has any physical discomforts (i.e. stomach ache, headache, sore throat, etc.), carefully assess your child. Your child should stay home if they have any of the above accompanying symptoms or are too uncomfortable to be able to concentrate in class.
Missing a Day in a Weekly Class
Missed classes will not be rescheduled, refunded, nor credited. If your absence is excused (see below) you may request a makeup in another class (of the same type, subject to availability) prior to your next scheduled class.
Missed classes will not be rescheduled, refunded, nor credited. If your absence is excused (see below) you may request a makeup in another class (of the same type, subject to availability) prior to your next scheduled class.
To qualify as an Excused Absence
You may submit an upcoming absence directly on your account via our parent portal or app--the links for both these options are located on the STUDENT RESOURCES page. You may also notify us via email no later than one hour prior to the start of the class that will be missed in order to be considered an excused absence. “No shows,” phone calls, verbal conversation with instructor, text messages, or any notice received after the indicated time frame are not eligible for makeups.
You may submit an upcoming absence directly on your account via our parent portal or app--the links for both these options are located on the STUDENT RESOURCES page. You may also notify us via email no later than one hour prior to the start of the class that will be missed in order to be considered an excused absence. “No shows,” phone calls, verbal conversation with instructor, text messages, or any notice received after the indicated time frame are not eligible for makeups.
Makeups
Makeups (available for excused absences in our in-person weekly classes) are provided during the month immediately following the absence. One makeup is permitted per lesson.
Makeups (available for excused absences in our in-person weekly classes) are provided during the month immediately following the absence. One makeup is permitted per lesson.
Requesting the Recording of a Missed Weekly Online Class
Class recordings are provided to students upon email request and available up to two weeks following the recording date.
Class recordings are provided to students upon email request and available up to two weeks following the recording date.
Missing a Day in a Camp
Due to the scheduling nature of these types of classes, missed days in any camp or event will not be reimbursed and may not be credited toward future classes.
Due to the scheduling nature of these types of classes, missed days in any camp or event will not be reimbursed and may not be credited toward future classes.
Pausing Enrollment (aka Extended Absence) in a Weekly Class
If an enrolled student of a weekly class knows ahead of time that they will be missing several upcoming weeks of a class, they may request to pause enrollment by completing and submitting the pause enrollment form found on our STUDENT RESOURCES page. Enrollment (and billing) may be paused for up to three calendar months--no mid-month start/end dates. Prepayment for the return month is required at the time the enrollment is paused. Tuition prepayment is non-refundable and secures the student's place on the roster for their return.
Students who return to class later than the scheduled return date will forfeit their prepayment. Students who withdraw from class prior to the completion of the return month will forfeit the remainder of their prepayment and their enrollment deposit.
If an enrolled student of a weekly class knows ahead of time that they will be missing several upcoming weeks of a class, they may request to pause enrollment by completing and submitting the pause enrollment form found on our STUDENT RESOURCES page. Enrollment (and billing) may be paused for up to three calendar months--no mid-month start/end dates. Prepayment for the return month is required at the time the enrollment is paused. Tuition prepayment is non-refundable and secures the student's place on the roster for their return.
Students who return to class later than the scheduled return date will forfeit their prepayment. Students who withdraw from class prior to the completion of the return month will forfeit the remainder of their prepayment and their enrollment deposit.
- Students in full or nearly full classes are excluded from this option.
- If a student plans to miss more than 3 full months of classes, they must withdraw from the class (following the procedure detailed below).
End-of-Month Withdrawal from a Weekly Class
Enrollment in a weekly class automatically continues each month and will not be terminated without a submitted notice of withdrawal from the parent (or student, if 18 or older) via the withdrawal form found on our STUDENT RESOURCES page. End of month withdrawal will be confirmed when a withdrawal form is submitted during the month prior to the final month attending. Mid-month withdrawals are not permitted. Refund/credit for remaining weeks in a paid month will not be issued once payment for that month has been processed. (e.g. if a student chooses to drop prior to the end of the paid month, tuition will not be prorated, credited, or refunded).
IMPORTANT--PLEASE FOLLOW THIS PROCEDURE CAREFULLY!
Students may withdraw at the end of any month. In order to apply the enrollment deposit to the final payment, notification of withdrawal must be submitted prior to the 1st of the final month. Notice must be submitted via the withdrawal form found on our STUDENT RESOURCES page. For example, if you choose to withdraw from class on July 31st , you must notify Museo Art Academy of your withdrawal plans via the withdrawal form on or before June 30th. No later. Verbal notice to studio staff is not acceptable. No exceptions.
Please look for our response to your form submission which will include a withdrawal confirmation–without this confirmation, your withdrawal notice is not valid. Your deposit will then be applied toward your final calendar month’s class fees. Deposit will be forfeited for notice provided after the deadline.
Enrollment in a weekly class automatically continues each month and will not be terminated without a submitted notice of withdrawal from the parent (or student, if 18 or older) via the withdrawal form found on our STUDENT RESOURCES page. End of month withdrawal will be confirmed when a withdrawal form is submitted during the month prior to the final month attending. Mid-month withdrawals are not permitted. Refund/credit for remaining weeks in a paid month will not be issued once payment for that month has been processed. (e.g. if a student chooses to drop prior to the end of the paid month, tuition will not be prorated, credited, or refunded).
IMPORTANT--PLEASE FOLLOW THIS PROCEDURE CAREFULLY!
Students may withdraw at the end of any month. In order to apply the enrollment deposit to the final payment, notification of withdrawal must be submitted prior to the 1st of the final month. Notice must be submitted via the withdrawal form found on our STUDENT RESOURCES page. For example, if you choose to withdraw from class on July 31st , you must notify Museo Art Academy of your withdrawal plans via the withdrawal form on or before June 30th. No later. Verbal notice to studio staff is not acceptable. No exceptions.
Please look for our response to your form submission which will include a withdrawal confirmation–without this confirmation, your withdrawal notice is not valid. Your deposit will then be applied toward your final calendar month’s class fees. Deposit will be forfeited for notice provided after the deadline.
Transferring from a Weekly Studio Class
Students may transfer to a different class with no fees or penalties. To transfer to another class, complete the transfer to another class form found on our STUDENT RESOURCES page no later than 1 week prior to the desired end date of the currently enrolled class.
Students may transfer to a different class with no fees or penalties. To transfer to another class, complete the transfer to another class form found on our STUDENT RESOURCES page no later than 1 week prior to the desired end date of the currently enrolled class.
Canceling/Withdrawing From Camp for Any Reason (including failure to pass daily health screening)
UP TO 30 DAYS PRIOR TO CAMP START DATE:
UP TO 30 DAYS PRIOR TO CAMP START DATE:
- Cancelation/withdrawal from a camp is subject to a 25% cancellation fee. Notification of withdrawal must be submitted via the online withdrawal form no later than 30 days prior to the scheduled camp start date/time to cancel and receive a refund, less the 25% cancellation fee.
- Refund will not be issued for a cancelation/withdrawal made within the 30 days prior to the camp date. A credit, less the 25% cancellation fee, will be applied to the student’s account when the notification of cancelation/withdrawal is received via the online withdrawal form no later than seven days prior to the camp date. The credit may be applied toward a future class or camp and is void after 90 days if not used.
- Credit will not be provided and 100% of payment will be forfeited for a drop within seven days of camp start date/time or after, or for a "no show".
Transferring from One Camp to Another
Summer campers may transfer to a different summer camp with no fees or penalties up to 14 days prior to their enrolled camp start date (subject to availability). To request a transfer, complete and submit the camp transfer form found on our STUDENT RESOURCES page. Transfers made within 14 days of the enrolled camp start date are subject to a 25% transfer fee. Transfers to another camp will not be provided after the start of the currently enrolled camp.
Summer campers may transfer to a different summer camp with no fees or penalties up to 14 days prior to their enrolled camp start date (subject to availability). To request a transfer, complete and submit the camp transfer form found on our STUDENT RESOURCES page. Transfers made within 14 days of the enrolled camp start date are subject to a 25% transfer fee. Transfers to another camp will not be provided after the start of the currently enrolled camp.
Withdrawing or Transferring from a Friday Night Event (Manga Night, Family Pottery Night, or Masters Night)
All event withdrawals are subject to a 25% cancellation fee. Minimum 48 -hour electronic notice of withdrawal must be submitted via the online withdrawal form to either transfer to a future Friday Night Event, or receive a refund. Transfers made within 48 hours will be subject to a 25% rescheduling fee; cancellations made within 48 hours will not be refunded or credited.
All event withdrawals are subject to a 25% cancellation fee. Minimum 48 -hour electronic notice of withdrawal must be submitted via the online withdrawal form to either transfer to a future Friday Night Event, or receive a refund. Transfers made within 48 hours will be subject to a 25% rescheduling fee; cancellations made within 48 hours will not be refunded or credited.
Class Minimum Required Enrollment
In the event that a weekly class drops below its minimum required enrollment number, remaining students on the roster will be notified. If the roster does not increase above that minimum within the next 30 days, the class will be temporarily placed on hold pending additional enrollment. Students will then have the option of transferring into a different class or moving to the wait list.
In the event that a weekly class drops below its minimum required enrollment number, remaining students on the roster will be notified. If the roster does not increase above that minimum within the next 30 days, the class will be temporarily placed on hold pending additional enrollment. Students will then have the option of transferring into a different class or moving to the wait list.
Canceling or Rescheduling a Reservation for a Party
Deposit will be forfeited when a party reservation is canceled. Party dates may be rescheduled up to 14 days prior to the existing party date. A $25 rescheduling fee will be assessed. To cancel or reschedule a party, please send an email to classes.museo@live.com.
Deposit will be forfeited when a party reservation is canceled. Party dates may be rescheduled up to 14 days prior to the existing party date. A $25 rescheduling fee will be assessed. To cancel or reschedule a party, please send an email to classes.museo@live.com.
Class or Event Cancellations Made by Museo Art Academy
If an instructor becomes ill or is unable to teach class or lead an event on a particular day, the academy will assign a substitute instructor. If a substitute cannot be confirmed, the class will be canceled, students will be notified via email and a credit will be issued to the student’s account. If a private event, such as a party, is impacted; we’ll contact the client via phone immediately and do our best to reschedule the event to a date/time that is desired by the client.
If an instructor becomes ill or is unable to teach class or lead an event on a particular day, the academy will assign a substitute instructor. If a substitute cannot be confirmed, the class will be canceled, students will be notified via email and a credit will be issued to the student’s account. If a private event, such as a party, is impacted; we’ll contact the client via phone immediately and do our best to reschedule the event to a date/time that is desired by the client.
Class or Camp Cancellations Due to Inclement Weather or Power Outage
In the event of inclement weather or power outage impacting our studio or remote online programs, we may adjust opening/closing times or close entirely to avoid putting student and/or staff in an unsafe situation. If closure (class/camp cancellation) is uncertain, please check the announcements on the STUDENT RESOURCES page to confirm a class prior to coming in. No credits will be issued for a canceled weekly class as ample makeup options will be provided. Due to the scheduling nature of camps, makeups are not available so we'll instead place a credit on your account for the prorated portion of a camp that requires cancellation.
In the event of inclement weather or power outage impacting our studio or remote online programs, we may adjust opening/closing times or close entirely to avoid putting student and/or staff in an unsafe situation. If closure (class/camp cancellation) is uncertain, please check the announcements on the STUDENT RESOURCES page to confirm a class prior to coming in. No credits will be issued for a canceled weekly class as ample makeup options will be provided. Due to the scheduling nature of camps, makeups are not available so we'll instead place a credit on your account for the prorated portion of a camp that requires cancellation.
Punctuality
Please arrive at the studio a few minutes before your class. Instruction begins 5 minutes into the scheduled class time (first five minutes are dedicated to getting settled in and taking roll). As late arrivals cause distraction and reduce the 1:1 time instructors have with each student, please do not enter the classroom later than 10 minutes into a class. You may instead schedule a reservation in one of your instructor’s upcoming make-up sessions (no more than one make-up permitted per month).
Please arrive at the studio a few minutes before your class. Instruction begins 5 minutes into the scheduled class time (first five minutes are dedicated to getting settled in and taking roll). As late arrivals cause distraction and reduce the 1:1 time instructors have with each student, please do not enter the classroom later than 10 minutes into a class. You may instead schedule a reservation in one of your instructor’s upcoming make-up sessions (no more than one make-up permitted per month).
Dropping Off and Picking Up Your Child at the Studio
Museo Art Academy is not responsible for supervising your child outside of class time. For your child's safety, if you are not staying in the studio while your child attends class, please be sure to drop your child off no earlier than 10 minutes before their class begins and be waiting for your child when they are dismissed from class at the scheduled time. With your child’s safety in mind, we now require a parent to sign each student out of class each time.
Parents arriving later than 10 minutes past sign-out time will be charged a $10 late pick-up fee, assessing an additional $1/minute until parent arrives (e.g. 20 minutes late = $20 late pick-up fee). If incurred, this fee must be paid in order for your student to attend class the following week. No exceptions. If you intend to allow someone other than yourself to sign your child out of class, we must receive prior written permission from you which includes the name of the person and their relationship to your child.
Museo Art Academy is not responsible for supervising your child outside of class time. For your child's safety, if you are not staying in the studio while your child attends class, please be sure to drop your child off no earlier than 10 minutes before their class begins and be waiting for your child when they are dismissed from class at the scheduled time. With your child’s safety in mind, we now require a parent to sign each student out of class each time.
Parents arriving later than 10 minutes past sign-out time will be charged a $10 late pick-up fee, assessing an additional $1/minute until parent arrives (e.g. 20 minutes late = $20 late pick-up fee). If incurred, this fee must be paid in order for your student to attend class the following week. No exceptions. If you intend to allow someone other than yourself to sign your child out of class, we must receive prior written permission from you which includes the name of the person and their relationship to your child.
Classroom Attire
Museo Art Academy is not responsible for damaged clothing. You’ll want to be sure to dress appropriately for working in an artistic environment. The studio is full of many materials which students may come in contact with even when they are not using them in their own class. Students will most likely get a little messy and some of the media we work with may stain. Art aprons are provided for each student but don’t always prevent clothes from getting stained.
Museo Art Academy is not responsible for damaged clothing. You’ll want to be sure to dress appropriately for working in an artistic environment. The studio is full of many materials which students may come in contact with even when they are not using them in their own class. Students will most likely get a little messy and some of the media we work with may stain. Art aprons are provided for each student but don’t always prevent clothes from getting stained.
Focus in the Classrooms
In an effort to prevent distraction, parents and caregivers are asked to leave the classroom during class. Respectful behavior is expected at all times. A student, who proves to be continual distractions in the class, after repeated attempts by the instructor to refocus them, will be dismissed from the class. Studio credit will be issued for balance of paid classes and is subject to the withdrawal/refunds policy stated below.
In an effort to prevent distraction, parents and caregivers are asked to leave the classroom during class. Respectful behavior is expected at all times. A student, who proves to be continual distractions in the class, after repeated attempts by the instructor to refocus them, will be dismissed from the class. Studio credit will be issued for balance of paid classes and is subject to the withdrawal/refunds policy stated below.
Restroom Breaks
Please encourage your child to use the restroom prior to class. Parents of children who are too young to go to the restroom unattended must remain in the lobby, in case their child needs their assistance, throughout the entire class time.
Please encourage your child to use the restroom prior to class. Parents of children who are too young to go to the restroom unattended must remain in the lobby, in case their child needs their assistance, throughout the entire class time.
Camp Breaks at the Park
Weather permitting, 30-minute daily breaks at nearby Confluence Park are taken each day of our in-person camps.
Weather permitting, 30-minute daily breaks at nearby Confluence Park are taken each day of our in-person camps.
Unclaimed Artwork/Equipment/Materials
Museo Art Academy is not responsible for any unclaimed artwork, equipment or materials belonging to students. We simply do not have the space to store student belongings. When possible, we will retain any unclaimed items in the studio for up to 30 days. If an item remains unclaimed at that time, it will be discarded.
Museo Art Academy is not responsible for any unclaimed artwork, equipment or materials belonging to students. We simply do not have the space to store student belongings. When possible, we will retain any unclaimed items in the studio for up to 30 days. If an item remains unclaimed at that time, it will be discarded.
Discounts
We offer a variety of discounts for various programs. Multiple discounts may not be combined. Maximum of one discount per event, per family.
We offer a variety of discounts for various programs. Multiple discounts may not be combined. Maximum of one discount per event, per family.
- Multiple Class Discount: 10% discount on each subsequent class of equal or lower price when a student enrolls concurrently in more than one weekly class. (The highest class fee may not be discounted.)
- Family/Sibling Discount: 10% discount applied to each additional student when simultaneously enrolling two or more members of an immediate family. (The highest class fee may not be discounted.)
Returned Checks
Checks that are not acceptable to the bank for any reason will be charged a $40 returned check fee. An accounting hold will be placed on the student’s account and enrollment will be subject to withdrawal and additional cancellation fees if payment is not made in full.
Checks that are not acceptable to the bank for any reason will be charged a $40 returned check fee. An accounting hold will be placed on the student’s account and enrollment will be subject to withdrawal and additional cancellation fees if payment is not made in full.
Refunds
Student will receive a full refund if they are not satisfied and choose to withdraw immediately following the first day of a class or camp (same day). No refunds will be issued after that date.
Student will receive a full refund if they are not satisfied and choose to withdraw immediately following the first day of a class or camp (same day). No refunds will be issued after that date.